Privacy policy

Last updated: 10 October 2026

OrganixGlo Beauty Care Private Limited (“OrganixGlo”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have. By using our website or placing an order, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information you give us

When you create an account, place an order, subscribe to our newsletter, write a review or contact us, we may collect your name, email address, phone number, billing and shipping address, order history, and any other information you choose to share with us (for example, your skin concerns in a support message or review).

1.2 Information collected automatically

When you visit our website, we automatically collect technical information such as your IP address, browser type, device information, pages visited and the time spent on them.

1.3 Payment information

Payments are processed by secure third-party payment gateways. We do not store your full card, UPI or net banking details on our servers.

2. How We Use Your Information

• To process and deliver your orders, and to send order updates
• To provide customer support and handle returns, refunds and complaints
• To manage your account
• To improve our website, products and services
• To send offers, updates and promotional messages, where you have agreed to receive them
• To prevent fraud and to comply with legal requirements

3. Sharing of Information

We do not sell or rent your personal information. We share it only as needed with:

• Payment gateways to complete your payment
• Courier and logistics partners to deliver your order
• Service providers that help us run the website, send emails, WhatsApp or SMS messages, and analyse website usage
• Government or legal authorities when required by law

These parties may use your information only to provide their services to us.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how our website is used. We may also use analytics and advertising tools, such as Google Analytics and the Meta (Facebook and Instagram) Pixel, to measure performance and show relevant ads. You can control or delete cookies from your browser settings. Blocking some cookies may affect how the website works.

5. Data Retention

We keep your personal information only for as long as it is needed to provide our services, resolve disputes, and meet our legal, tax and accounting obligations. After that, we delete it or anonymise it.

6. Security

We use reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

You may ask us to access, correct or delete your personal information, and you may withdraw your consent at any time. You can unsubscribe from promotional emails using the link in those emails, or by writing to us. To make a request, email us at organixglocare@gmail.com. We will respond within 30 days. We may need to keep some information where the law requires it.

8. Children’s Privacy

Our website is not meant for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing your information with them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Grievance Officer

In line with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, you can contact our Grievance Officer for any complaint about your personal information or your order. We acknowledge complaints within 48 hours and aim to resolve them within one month.

12. Contact Us