Refund, Return & Cancellation Policy

Last updated: 11 October 2026

Thank you for shopping with OrganixGlo Beauty Care Private Limited (“OrganixGlo”, “we”, “us” or “our”). Our skin care, hair care and body care products are meant for personal use, so please read this policy carefully before you place an order.

1. No Returns

Because of the personal and hygiene-related nature of our products, goods once sold will not be taken back. All sales are final. Please read the product details, ingredients and directions for use carefully before you buy.

2. Check Your Order at Delivery

Please open and check your parcel at the time of delivery. We strongly recommend that you record a clear, uninterrupted video of the parcel being opened, showing the shipping label and the sealed package. Once you have accepted the delivery, we will not register any complaint and no refund will be given, except in the cases covered in Section 3.

3. Damaged or Wrong Products

If you receive a damaged product, or a product that is different from what you ordered, email us at organixglocare@gmail.com within 48 hours of delivery with the following proof:

• Your order number
• A video of the parcel being opened, showing the shipping label
• Clear images of the product, its packaging and the shipping label

Claims without video and image proof will not be accepted. If our team verifies your claim, we will arrange a replacement or a refund.

4. Complaints After Delivery

We do not accept complaints or refund requests that are raised after the time limit in Section 3, that are not supported by the proof listed above, or that are about reasons other than a damaged or wrong product, such as change of mind, personal preference or the product not suiting your skin or hair type.

5. Cancellations

You can cancel your order at any time before you receive it. To cancel, email us at organixglocare@gmail.com or call +91-8630889058 with your order number.

• Prepaid order not yet shipped: you will receive a full refund of the amount paid.
• Prepaid order already shipped: 50% of the amount paid will be refunded.

Once the order has been delivered to you, it can no longer be cancelled.

Refusing to accept a parcel, not being available at the time of delivery, giving an incorrect address, or not answering the delivery partner’s calls is not a cancellation. If a prepaid order is returned to us for any of these reasons, no refund will be given.

6. Refunds

Refunds are given only in these cases:

• A damaged or wrong product claim that we have verified (Section 3)
• A prepaid order that you cancelled before receiving it, at the refund amount given in Section 5
• A product that became unavailable after you placed your order (Section 7)

Approved refunds are processed within 10 business days and are sent to the original payment method. For Cash on Delivery (COD) orders, we will ask you for your bank account or UPI details to send the refund. Your bank or payment provider may take a few additional days to show the amount in your account.

7. Product Availability

If a product becomes unavailable after you place your order, we will inform you promptly. We will refund the amount for that product, and the rest of your order will be shipped as planned.

8. Contact Us

For any question about this policy, please reach out to us: