Shipping Policy

Last updated: 11 October 2026

OrganixGlo Beauty Care Private Limited (“OrganixGlo”, “we”, “us” or “our”) is dedicated to providing a smooth and reliable shipping and delivery experience for our customers within India. This Shipping Policy explains how we process, ship and deliver our skin care, hair care and body care products. By placing an order with us, you agree to this Shipping Policy.

1. Order Processing

1.1 Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email with your purchase details, shipping address and order number. Please review it and contact us immediately if any information is incorrect.

1.2 Processing Time

Orders are usually processed within 1 to 2 business days after payment confirmation (or order confirmation, for COD orders). This may take longer during busy seasons or because of unforeseen circumstances. We appreciate your patience.

2. Shipping

2.1 Shipping Method

We currently offer standard shipping across India through our courier partners.

2.2 Shipping Charges

Shipping is free on all prepaid orders. For Cash on Delivery (COD) orders, a shipping charge applies. This charge is shown at checkout before you place your order and is added to your order total.

2.3 Cash on Delivery (COD)

Cash on Delivery is available on serviceable PIN codes. For COD orders, you pay the order total, including the COD shipping charge, to our courier partner at the time of delivery. The courier partner decides which payment modes (such as cash or UPI) they accept at delivery, so please keep your payment ready.

2.4 Tracking Information

Once your order is shipped, you will receive a shipping confirmation with a tracking number. You can use it to follow the status and location of your package on the courier’s website.

3. Delivery

3.1 Estimated Delivery Time

Standard delivery usually takes 3 to 7 business days after dispatch, depending on your location and the courier service. Delivery times are estimates and are not guaranteed.

3.2 Delivery Attempts and Failed Delivery

Our courier partners may contact you on the phone number you gave at checkout to deliver your order. Please make sure your address and phone number are correct and that you are available to receive the parcel. If a delivery cannot be completed because of a reason on the customer’s side, for example an incorrect or incomplete address, an unreachable phone number, the customer not being available, or refusal to accept the parcel, the shipment may be returned to us. This is not treated as a cancellation. For prepaid orders, no refund will be given in such cases. For Cash on Delivery (COD) orders, no payment is collected, so there is nothing to refund.

4. Cancellations, Returns and Refunds

A short summary is given below. Please read our Refund, Return & Cancellation Policy for full details.

• You can cancel your order at any time before you receive it. For a prepaid order, you get a full refund if it has not been shipped, and a 50% refund if it has already been shipped.
• Goods once sold will not be taken back. Please open and check your parcel at delivery.
• For a damaged product or a wrong product, email us within 48 hours of delivery with a video of the parcel being opened and clear images as proof.
• If a prepaid order is returned to us because of an incorrect address, an unreachable phone number, or refusal to accept the parcel, no refund will be given.

5. Order Status and Support

5.1 Order Status

You can check the status of your order by logging into your account on our website. You can also contact our customer support team at organixglocare@gmail.com or +91-8630889058.

5.2 Address Changes

If you need to change the shipping address after placing your order, please contact us promptly. An address can be changed only before the order is shipped, and a change may delay the processing and delivery of your order.

6. Shipping Delays

We try our best to meet the estimated delivery times. However, events such as bad weather, strikes or other circumstances beyond our control may delay a delivery. We appreciate your understanding in such situations.

7. Contact Us

If you have any question about our shipping and delivery policy, please reach out to us: